"Mother's dislocated arm"

About: Royal Stoke University Hospital / Accident and emergency West Midlands Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My mother was taken by ambulance to the Accident Unit after a nasty fall. She was seen by a lovely nurse called Rob who admitted her and examined her. She was then taken to minor injuries where another lovely nurse put her arm in a sling. A doctor came to check her and she was taken to X-ray as they thought she had broken her humerus.

To cut a long story short she had only dislocated her arm and was put under anaesthetic while it was put back by a lovely doctor and 2 super nurses. After another X-ray to make sure the arm was back in place she was allowed home.

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Response from University Hospitals of North Midlands NHS Trust

Dear ‘boothenbelle’,

Thank you for taking the time to share your experience of visiting University Hospital of North Staffordshire.

So pleased to hear that the high standards we set ourselves is leading to such positive patient experiences. I will send your kind words to all the teams involved with your Mum’s care who I am sure will be delighted.

Best wishes, UHNS Communications.

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Update posted by boothenbelle (a relative)

I wish I had added more to the story. I really cannot praise all the staff of the Accident Unit highly enough, in particular Dr Grace Young. Every member of staff explained what was happening to Mum and me and she felt very comfortable in their care. We knew we would have to wait but we were kept informed as to what was happening and were not left alone for long.

Care was taken to make sure Mum was fully recovered from the anaesthetic before discharging her. All I can say is the staff of the Accident Unit are second to none.

Response from Senior Communications Officer, University Hospitals of North Midlands NHS Trust

Dear ‘boothenbelle’,

Thank you for sharing your experience of visiting the Emergency Department at University Hospital of North Staffordshire.

We pride ourselves on providing the highest standards of patient care possible and I am delighted to hear that you found our team offered you all the help and support required to make your Mum’s visit as comfortable as possible.

Thank you again for your kind words, comments like yours really do help to raise morale.

Please pass my best wishes to your Mum, I hope she has fully recovered.

Kind regards,

Dr Grace Young, Associate Specialist, Emergency Department

Updates, changes and questions related to this story