"Son admitted for head injury "

About: North West Ambulance Service NHS Trust / Emergency ambulance Whiston Hospital / Paediatrics

(as a parent/guardian),

My son has type 1 diabetes and had fallen due to his condition suffering a severe head injury, firstly, the Paramedic was at our house in what felt like minutes, he did all the vital checks and gave my son morphine to put him out of pain. Secondly, the lovely ambulance guy who sat in the back with him really helped to put a very worried mother's mind at ease...Thirdly, the blood taking lady (sorry I don't know the technical name) was so friendly and despite the very high demands on her time she still took time out to get my boy something to eat. Fourthly, the Doctor Louise, again really friendly, administered every check possible on him and explained every step to my son, myself and my boy's step Dad. Fiftly, the lovely guy in the OBS ward, we would have taken his name, was the friendliest most caring person you really do want and need to deliver the results of a head scan, thankfully it was good news, but this guy made everything feel better again! Priceless! Thank you Whiston hospital, the service was A1!

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Response from North West Ambulance Service NHS Trust

Many thanks for taking the time to provide your positive feedback on your family’s experience of using our Paramedic Emergency Service. We are pleased to hear that the treatment received was of the highest possible standard. It is possible for the Trust to pass your thanks to the crew directly and if you would like this to happen, then please can you email talktous@nwas.nhs.uk, including the date and location we attended so we can identify the crew correctly. A copy of your email will then be shared with the crew concerned.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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