"It only takes a few extra seconds to make the experience for the woman that little bit easier to bear"
About: Southern General Hospital / Maternity care Southern General Hospital Maternity care G51 4TF
Posted by Angry and Let Down (as ),
I attended an 8 week scan last week at the Southern General EPU and received the unfortunate news that my baby was only measuring 5 weeks. I was informed that I would need to return a week later to confirm whether or not the pregnancy had ended. I attended this morning and both my partner and I have been left astonished by the lack of human kindness displayed by the midwife. Firstly, a student midwife called me into the ultrasound room and I sat down at the desk next to the qualified midwife. The qualified midwife then turned to me and asked me to get ready for the scan. After a very challenging week and the possibility of facing a third miscarriage, I could not believe the midwife did not even attempt any pleasantries or explain what the aim of today's scan would be.
I began to get ready and then lay on the bed waiting for the awful process to begin. The midwife was about to begin the scan (internal) when I plucked up the courage to ask her if she knew why was having this scan today to which she replied yes and that she'd read my notes. I could not believe she showed no understanding or empathy and did not think it was important to verbalise what she understood the purpose of today's appointment was well before this point. Sadly a miscarriage was confirmed and the midwife then went about form filling in silence to arrange my D and C. All the time the student is there, observing this completely sub-standard, frankly inhuman service provision.
What did this student learn from watching this experience? How many other vulnerable women will be on the receiving end of such cold, clinical treatment?
As we left the room, before we had even closed the door I heard the midwife tell the student that they were busy today with a lot of appointments to squeeze in. What seemed absolutely apparent was that this midwife was thinking only of the workload she had to face that day, which I understand may have made her feel snowed under. However it only takes a few extra seconds and some eye contact to make the experience for the woman that little bit easier to bear.
During a previous miscarriage I received excellent care from one of the other midwives and the Southern General EPU. What is a great concern is the inconsistency in care delivered and more worryingly, that some midwives who frankly are not well suited to dealing with this kind of patient experience are demonstrating a lack of compassion to the midwives of the future.
I intend to make a formal complaint about this as I feel that many other women could be left feeling as angry and alone as I feel today if this issue is not addressed swiftly.