"I have always had the best of treatment"

About: Dumfries & Galloway Royal Infirmary / Cancer care

(as the patient),

I have had Chemo in the Chemo department over the last 3 years where the staff were helpful. They do put you at ease before your treatment and check any changes since the last department.

Previous to being in ward 7 the admittance ward I was treated as an outpatient where the care was the usual high standard.

I have now been in the Alexander unit where the doctors and nursing staff can also be said to have a very high standard of caring and helping in any way they can.

So much I wonder where all the complaining people have been, one knows there are always some where it would not matter how good things were, they would always complain but I myself have been in this one several times over the year and have always had the best of treatment.

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Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Dear Tapir725

Thank you for taking the time to provide us with your feedback. We are delighted that you have had such an excellent care experience of NHS Dumfries and Galloway on several occasions over a number of years.

I have forwarded your comments to the staff concerned as I know they will appreciate your kind words. We are indeed fortunate to have such a committed and dedicated staff within NHS Dumfries and Galloway and it is always heartening for staff to receive such positive feedback.

If you have any further comments or improvements that you would like to suggest please do not hesitate to contact us.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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