"The person I EVENTUALLY got to ..."

What I liked The person I EVENTUALLY got to speak to! What could be improved? The receptionists' knowledge of services offered would have been a good start. 'I'm not sure' in a rather hopeless tone was no help to me. Please make sure that staff of all levels have some kind of information to hand on what services are offered within the community for patients. A positive attitude wouldn't go a miss, along with answering the phone promptly. I waited a long time and a few direction of telephones, before it was answered. The whole tone was one of apathy, this was Monday morning! Anything else? After finally getting past the receptionist I managed to talk to someone who was kind, informative, helpful and had empathy to my concerns. The fact that I had to call in the first place, because of lack of thought in how my family member (the patient) would cope with their condition on their own, didn't really fill me with confidence. Hopefully, after over half an hour of telephone calls, the matter is being dealt with. Something that an elderly person would have probably given up and suffered otherwise. Nobody in the health service in general. liaises with each other, takes resposibilty, takes the matter in hand and is quite happy to push it onto someone else with a 'not my problem attitude'. I expect that you already know this. It appears that you have to fight tooth and nail to get anyone to do anything - it's not really what I would call a 'service'.