"One of the receptionist's ..."
About: Queen Alexandra Hospital Queen Alexandra Hospital Portsmouth PO6 3LY
Posted by Peggy (as ),
What I liked
One of the receptionist's in the fracture clinic who went to a lot of trouble to sort out the hospital transport and was considerate of my elderly mothers needs.
What could be improved
Unhelpful and disinterested nursing staff in orthopaedic outpatients - why are you working in a caring profession when you clearly don't care!! (The staff were much more caring on a previous visit in July)
Disabled toilet - the cystern flush and paper towels are not within reach of the disabled person.
The consulting room - plain walls with peeling paint and only 1 chair. It feels like a third world country waiting roomI. If my mother hadn't been in a wheelchair I would have had nowhere to sit other than the patient examination couch and that is where the doctor sat when they came in 40 minutes later.
The hospital transport system was nowhere near as good as last July. Booking arrangements had been messed up and the drivers, whilst polite and friendly, clearly have no understanding of the needs and anxieties of the vulnerable and elderly.