"Lack of communication"
Posted by distraught (as ),
My 70 year old mum had a home visit by her GP due to ill health and was told she would have to be admitted to hospital with a suspected UTI. The GP told her an ambulance would be with her within 2 hours. Almost 5 hours later my mum was still at home and deteriorating quickly. I phoned the doctors to be told the ambulance hadnt been ordered and they would order it straight away. Over an hour later i ended up dialling 999.
Who was supposed to order the ambulance, the GP or receptionist? I have written to the GP and have been given no explanation just an apology.
An apology is not acceptable. My mum died in hospital of septicaemia. I feel that had she been admitted sooner, this could have been prevented.
There needs to be communication with all levels of staff and plans carried out when they are discussed with a patient.