"10 hours on a trolley in a n e"

About: Scunthorpe General Hospital

I was rushed in on Monday 10 February to a n e at 10.30 pm was told they were busy even though they were busy gossiping. I was taken to a cubicle by a nurse had bloods and ecg done. Waited for Dr to come which he did and said i needed admitting to ward 28 due to my bloods been abnormal saying i had gallstones in my liver was given a drip and morphine and told i would be going the ward within an hour. Well was left with no1 checking on me so had to go find a nurse who said they were having problems getting a bed for me and i would maybe have to go to Grimsby but i said. no as i came from Goole anyway went back on my trolley eventually falling a sleep basically been ignored all night. Around 8.00am the following morning the matron in change came to see me and said how sorry she was that i had been here all night and she said i would have a bed within an hour because she will be getting told off because i had breeched the waiting time which was not my fault. I eventually got a bed on ward 28 at 11.00am on Tuesday 11 February was booked in by the nurse but did not see a Dr until 5.30 that evening and was told they had forgotten to notify the Dr that iwas on the ward. I am absolutely disgusted by the way i was treated and would like an apology and answers.

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Response from Scunthorpe General Hospital

Hello, thank you for your comments. I'm sorry to hear about this experience and would ask you to please contact our patient advice and liaison service so that we can look into it properly. You can ring (01724) 290132 or email nlg-tr.PALS@nhs.net Kind regards, Sarah Mainprize

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