"rachelb's promise: to look at the department from a visitors' point of view"
About: Rotherham: Every interaction counts Rotherham: Every interaction counts
Posted by rachelb (as ),
This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I promise three things: 1. To give positive praise and encouragement to colleagues. 2. To look at the department from a visitors' point of view, and make assessments for possible changes. 3. Motivate staff by giving them ownership of an area.