"junelove's promise: ask how things could be done differently, to create a more positive experience"

About: Rotherham: Every interaction counts

(as other),

This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I have two promises: 1. To be more of a visible presence in the ward areas, and provide ongoing feedback to staff. To praise and encourage good behaviour/attitude, but also when there are development opportunities, to ask how they could do things differently to create a more positive experience. 2. To address/challenge unnecessaries, i.e. inappropriate behaviour/poor standards or unacceptable aspects.
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Response from Paul Hodgkin, Chief Executive, Patient Opinion

picture of Paul Hodgkin
Hi June How did it go? Several other people wanted to try challenging other people's behaviour - always a hard thing to do. Did you have any success? What lessons did you learn about this? I think that Appreciative Inquiry can be a really useful set of resources in this area. AI helps you to define what you want to change and how you might do this but from a strength-based approach (how can we all improve things?) rather than a deficit-based one (what went wrong and/or whose fault is it?). All the best Paul (Just email us your reply if you are too busy to post it up yourself and we'll put it up for you)
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful