"Paramedics were absolutely first class"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

One Sunday in December I collapsed in church where 7 ladies laid me out in the aisle and called for an ambulance.

A Paramedic arrived first and examined me, an ambulance arrived shortly afterwards and, because they had more equipment in the ambulance they moved me to the ambulance to carry out more checks.

The Ambulance crew wanted to take me to hospital but I promised I would go and stay with my daughter who is a qualified nurse and captain in the Queen Alexandra Corps. They said this would be OK if I also promised to go and see my GP the following day, which I did.

The attention and support I received from the paramedic and the ambulance people could not have been bettered. They were absolutely first class, extremely positive and caring. I am 89 years old and was looked after perfectly.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Queue828

Thank you for taking the time to share your experience. I hope you are feeling much better.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the Paramedic who came to your aid. In order to do this I will need to know the date and address that the ambulance attended. Could you please contact me, at your convenience, at laura.martin@swast.nhs.uk?

Kind regards


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