"claire12's promise: rules aren't written in stone"

This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I promise to develop a more tolerant understanding to patients' problems, e.g. transport, visitors etc. Rules aren't written in stone, and can be bent to facilitate a smoother experience for patients and relatives. I will also encourage my staff to develop the same, or a similar, ethos.