"jaynell's promise: consider confidentiality and privacy to all"

About: Rotherham: Every interaction counts

(as other),

This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I will lower my voice when communicating with inquiries on the telephone, and coach staff to follow suit, to prevent others from overhearing. This will consider confidentiality and privacy to all.
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Response from Paul Hodgkin, Chief Executive, Patient Opinion

picture of Paul Hodgkin
hi Jaynell That sounds like a really good, straightforward thing to try and do. (People are always telling me that I shout on the phone!) So how did it go? Did you remember to do it? Is it part of how you are now? Has anyone asked you to speak up yet?? All the best Paul (Just email us your reply and we'll post it up here for you.)
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful