"Not very happy"

About: Torbay Hospital

I was rushed into Torbay hospital on my way from Southampton to Penzance as I collapsed with horrendous back pain and leg pain and couldn't physically walk, they kept me in for one night giving me pain relief of gas and air, morphine, tramadol, diclofenic and paracetamols, the next day I was told I was being discharged as they do not keep anyone in for more than one night with "just back pain" although I was still in horrendous pain and physically unable to walk, my sister in law had to come and pick me up for a very long painful car journey back to Southampton,even the nurse was unhappy to send me home but the consultant had discharged me, I feel I should have been taken to another ward until I was physically able to get home or walk at least! When I got home I called my own GP out to see me and she was not impressed that the discharge papers I was given from Torbay had no information on whatsoever, not even my name or when I was taken in or what medications had been given to me, she also she hadn't had any fax or anything from the hospital to say I had been there!

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Response from Torbay Hospital

Dear Patient, We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it. If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). We look forward to hearing from you so that we can address the issues you have raised.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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