"Catering service (non-clinical)"

About: Frenchay Hospital

This is a review of the catering service only. I found the food to be unacceptable and unhealthy and it must be especially detrimental for long term patients. If you are one of the first wards to be served you will get a meal that you choose from a short list. It will resemble a reheated school dinner, but be less healthy. Anyone wanting to get their '5-a-day' will have to provide their own, it is impossible to do so from the food choices offered. Luckily laxatives are given with every meal! If you are on one of the last wards to be served you will not get the meal of your choice, in fact you will be lucky to get any meals. Unless you consider (literally) a dollop of tuna mayonnaise on a plate (vegetables, potatoes, bread and fruit regularly run out) or a white bread sweetcorn sandwich sufficiently nutritious for your main meal, make sure you have visitors to bring in food. But be warned, the hospital shop has an unhealthy and uninspiring selection by the time visiting hours arrive. Perhaps a partnership with a supermarket should be considered, they seem better able to provide healthy food options all day at a reasonable cost!

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Response from Frenchay Hospital

Dear Anonymous – thank you for your comments about the catering service at Frenchay Hospital. I am sorry that you found the food to be so poor. I wish to assure you that all food served meets the nutritional standards necessary to provide patients with their recommended daily requirement, but I apologise that you found the menu and the serving arrangements to be poor, and regret that you did not get the meal of your choice on occasions. All wards do keep a selection of sandwiches and snacks where meals cannot be provided to choice and this should have been explained and made available to you. I have fed back your comments to the catering manager who is disappointed to learn of your experience, since many patients have commented that they have been pleasantly surprised but the standard of the meals. Once the service moves the Southmead site the arrangements for transporting and serving prepared meals will change and I hope that should you ever need to visit again you will find your experience of the catering service much improved Kind Regards – Steve Sykes Advice and Complaints Team

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