"MrsRobs's promise: to give uncomfortable feedback carefully"

This promise to change my work with patients and colleagues was made as part of Rotherham's Every Interaction Counts initiative, with Patient Opinion. I have three promises: 1. To give feedback to people (positive and negative) routinely, so that they don't only get bad feedback. 2. To give uncomfortable feedback carefully and believing that everybody wants to do well (only sometimes lack insight/feedback to do it right). 3. Anticipate that people need things from me, and welcome their needs with my attention.