"Wonderful team, wonderful service - very grateful"

About: Royal Bolton Hospital

I was rushed into the Royal Bolton by Ambulance with a suspected Appendicitis, which later turned out to be kidney stones. The ambulance crew were wonderful, the A&E staff were wonderful (including all the scans and X-ray teams) and the staff on F3 were absolutely lovely - from the senior consultant to the tea lady and the newspaper guy. My care was well considered, timely and effective and all the staff I came into contact with were lovely. Their passion and love of their work came across in bucket loads - despite them being incredibly busy at certain points. I felt like I was a valued patient known by name and not just another patient number on a bed by everyone I came into contact with. Feel free to edit this next bit out - i just thought it needed raising somewhere, but possibly not in the open public domain: If I had one "even better if" suggestion, it would simply be around the 999 operator who told my wife that I wouldn't require an ambulance as I had no difficulty breathing (despite writhing around on the floor in agony and sweating buckets). Fortunately, the Ambulance crew turned up regardless within minutes (which I'm eternally grateful for). Without them, I really really don't know where that would have left us. I've never had to ring 999 in over 35 years and so this first experience of the operator wasn't a great one I guess.

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Response from Royal Bolton Hospital

This sounds very painful so we hope that you are now making a good recovery. We can't comment on the 999 operator as it isn't our staff, but would like to thank you for the kind comments about the staff in A and E and F3. The personal touch does make a difference to patients so it is good to know you were happy with your experience at the hospital. Thank you

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