"Parking system"

About: Queen's Hospital, Burton Upon Trent / General surgery

(as a relative),

My parents had to attend queens hospital burton in trent, for blood test for my father. They entered the car park at 07. 59: 40. My mother had already been informed and took notice of the sign which told her to pay attention to the time she left.

Following the wait for bloods my mother went to the parking meter located at the doors by costa coffee and checked her watch. Realising she had been an hour she paid the required £2. 00 for the hour! Then walk up to the main exit doors and walked to their car.

Only a week later to receive a parking ticket for £40. 00 if they pay straight away or £70. 00 if they wait. But this is the thing the parking fine says the car drive off the car park at 09: 04: 00.

Has anyone actually worked out how long it takes to walk from the pay machine to the top of the car park, trying to get in cars and then getting out of space when cars are coming down from the entrance.

It is absolutely disgusting that this hospital is allowing this to happen! I will be taking this further. It is unacceptable to charge a person an extra min of £40. 00 for the sake of less than five minutes. When the parking pay zones are all over the place.

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Response from Gay Vaughan, Corporate Development Officer, Burton Hospitals NHS Foundation Trust

Thank you for your comments. We are sorry that you have been issued with a penalty charge notice when you have clearly tried to make a payment. We advise all of our patients and visitors who have received a parking charge notice and do not feel it is justified to submit an appeal via www.parkingeye.co.uk/appeal or call 0844 247 2982 so that the circumstances can be investigated further.

If following this process you are still unsatisfied please contact the Trust’s Facilities department on 01283 511511 extension 5359 so that we can try and resolve the issue.

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