"taken in ambulance to A+E then ended up in ward 60"

About: Hull Royal Infirmary

Arrived in a+e by ambulance after excruciating pain in abdomen, was seen very quickly by nursing staff and a doctor who took bloods and said I need to be seen by surgeons, which again was very quick who said it was an infection in my gall bladder. I was given pain relief and within 90 minutes of arriving I was sent up to ward 60. I was impressed with a+e staff. However ward 60 was another matter, I was put on clear fluids as soon as I got there and was seen pretty quickly by consultant and after a few scans I was told I would have to wait for infection to go before removing my gall bladder. I was told on Sunday night that I would be having my operation on Monday morning so was nil by mouth, but didnt actually get my op until Wednesday afternoon, I kept asking for a drink and was told no just in case which I found unacceptable. After the op I was told told by theatre staff I could now eat and drink but on the ward I was told no and it wasnt until the consultant came round the following morning that I actually got something to drink. I was in ward 60 for 9 days in total and practically crawled out he hospital the day I was allowed home.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware regarding Ward 60. We are however pleased to read that you were seen quickly in A&E. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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