"Car Parking Attendants"

About: Queen Elizabeth Hospital (Gateshead)

I attended the QE last week with my daughter who had an outpatients appointment. I have no issues with the QE itself or the standard of care but feel the hospital is badly let down by the Car Parking attendants. I drove up to the barrier to obtain my ticket but manoeuvred in awkwardly so that I had great difficulty reaching out to press and collect my ticket. Two car parking attendants stood at the front and rear of my car ( there seemed to be a problem with the exit barrier?). The one facing me rolled his eyes and shook his head, clearly making a statement that I was a woman whilst I struggled to obtain the ticket, making no effort to assist me. It would only have taken a second to reach with his arm to pull the ticket out and let me on my way. I have recently been in hospital myself after being treated for breast cancer and found the stretch difficult. What a pity that these people who are usually the first port of call at the hospital really let down your experience. I feel extremely sorry and concerned for the very elderly if this is how they are also treated as well? To say that at least one of them was uncouth, obstructive and ill mannered would be an understatement.

Story from NHS Choices

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Response from Queen Elizabeth Hospital

We're so sorry to hear that you had such a bad experience when parking at the QE. We've passed your comments on to our facilities team who will liaise with the external company that provides our parking enforcement. If you'd like to discuss this any further please don't hesitate to email us on comms@ghnt.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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