"Rude & uncaring"

About: Stepping Hill Hospital

My father-in-law was brought to Stepping Hill Hospital after suddenly becoming very ill. He was on a general ward while they were trying to get a diagnosis. The care that he received there was shocking, he had no feeling in his legs so was unable to use the normal toilet. He was at one point left in his excrement until my mother-in-law arrived and cleaned him up herself. He had no treatment that we are aware of for eight days not even any oxygen when my mother-in-law pointed out that he was unable to breath properly. Since then he took a turn for the worse and was taken to the I.C.U. Unit, they still didn't know what was wrong with him! Eventually after he had been in hospital for three weeks they decided that he had cancer of the nervous system and we were told hat he wouldn't leave hospital that he would die in there. My mother-in-Law asked if he could come home and was told that he was too poorly and wouldn't survive without the help of the life support system. We are not allowed to visit outside of the prescribed visiting times and they are adamant that there not be more than two at the bed which is understandable. But they could have been a it more caring to my father-in-law who has a great fear of hospitals and we are still unable to visit outside the visiting hours even though we have been told he is going to die. The care in this hospital is inconsistent and the staff are rude especially the sister! Don't use this hospital especially if you think you are going to die

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Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

I am very saddened to read your comments, please could you contact the Patient and Customer Services department to discuss this matter further. we can assist you in discussing the issues and also in looking how things went wrong.

The Patient and Customer Services team can be contacted on 419 5678 if you call between 10:30 and 3:30.

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Response from Stepping Hill Hospital

I am concerned to read your comments about your experience and would like to investigate further. Please contact the Patient and Customer Services Department on PCS@stockport.nhs.uk or 0161 419 5678. Mr Kieren Done Complaints and Customer Service Team Manager

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