"Ambulatory care department"

About: Good Hope Hospital

on Wednesday I arrived at this department extremely nervous as I was going to have a lumbar puncher. I was nervous as past experiences at this hospital were very poor, but this was not the case this time, I had confidence in the staff and nurses who cared for me. Well you talked to me and one nurse even held my hand when I was scared and in pain. I left feeling you had taken on board the whole of me and my concerns, I can't thank you enough and what ever the results I will remember the great care I received.

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Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you for taking the time and trouble to write to Patient Opinion about your experience at Good Hope Hospital. I have forward your feedback to the Head Nurse who I know will be pleased to read your comments.

Best wishes


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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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