About: Countess Of Chester Hospital

Went to a&e with back and hip pains, I found the nurse very rude her attitude towards me was you should of gone to your own Doctors. This is the seconded time I have been here and felt like this. I feel there isn't a lot of communication between the nhs, I was told by nhs direct to go to out of hour's they said take pain killers, then nhs told me to got a&e and there attitude was disgraceful.

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Response from Countess Of Chester Hospital

Dear Sir/Madam We are sorry you feel you had a negative experience. We take all patient feedback very seriously and therefore we will use your comments to see what we got wrong. Please be assured that your comments wil be shared with staff in our Emergency Department. Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any improvements we have been required to make as a result of your comments. The Patient Experience Team

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