"Concern about my family member"

About: Whitchurch Community Psychiatric Department

(as the patient),

I recently went to visit a family member, who has been sectioned to Whitchurch hospital. He is on a locked ward with about ten other people.

I was very shocked and dismayed when I asked him how he spent his day, and was told that basically he was free to get up at anytime he wished, and spend his time on the ward as he pleased eg playing computer games, watching tv or playing pool.

I asked him if he had to do anything or if he had any educational programmes upcoming, he replied no. I spoke to a nurse who was present who informed me that she had been nursing for twenty years and in previous times people were made to do jobs, workshops etc. However in today's day and age a choice is given asking people if they want to do workshops, jobs etc.

However I fail to see where the choice is, when she then informed me that no facilities were provided. I feel very upset about this as I feel my family member, who is only young, is not being given the help and support he needs in this trying time, and the help he needs to prepare himself for the outside world.

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Response from Mike Spencer, Assistant Director - Patient Experience, Cardiff and Vale University Health Board

I am really sorry to hear about the experience of your family member. We really try hard to improve our services based on the comments we receive from our patients and families so we would like the opportunity to discuss your experiences more fully so we can improve things. I would appreciate it if you would be willing to contact us to discuss your concerns further. The contact details are Jayne Tottle, Clinical Board Nurse, 02920 336460 or email jayne.tottle@wales.nhs.uk

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