"After suffering 2 Miscarrige's ..."

About: Liverpool Womens Hospital

(as the patient),

What I liked

After suffering 2 Miscarrige's it was a breath of fresh air to be refered to Liverpool Womens Hospital into the caring clinic. I could never thank her enough for the support, encouragement and the general feel of 'nothings a problem' approach. After making it past the 3 month mark I went to the consultant's clinic which was the same as the other one, all of the Consultants we dealt with there were truely fantastic. Being some 160 mile round trip visiting for my appointments was made less stressfull knowing we were visiting these wonderful people. We had our beautiful baby boy on 13th July, which after a failed induction, lead to an Emergency Caesarean but with the caring support and advice from all the Midwives and Consultants we got through it as stress free as possible. Then we spent almost a week in hospital and went home, with lots of information and advice for how to look after our little one. He is now 15 months old and thank Liverpool Womens Hospital for their excellent care and support in what was a tricky pregnancy, they are truely wonderfull!!

What could be improved

The food! during my stay the food in my opinion was not of that, that should be being fed to somebody recovering from an operation! a few nights we were given ham sandwiches, but yes if anything could be improved, the food department definatley need attention.

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Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust

Dear Claire,

firstly I would like to apologise for such a long delay in responding to your comments but I wanted to say thank you very much for taking the time to post your comments, they are very much appreciated by all the staff.

I would like to also let you know that the Trust has done a lot of work around its catering facilities in response to patient feedback and are constantly making improvements, we have noticed that comments re catering are now a lot more favourable. Thank you for taking the time to tell us about your experience

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Response from Liverpool Womens Hospital

I know that your comments were posted avery long time ago but I wanted to respond to let you know that they are still much appreciated and I am glad your experience was so positive even at difficult times.

I would also like to inform you that hopefully if you ever came back, you would notice a big improvement in our food. The Trust took on board the many comments from patients that were similar to yours and have done a lot of work to improve, one of them being the introduction of ward hostesses who talk to all our patients individually to ensure their nutritional needs are met.

Thank you

Anne Bridson, Matron for Patient Experience

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