About: Northwick Park Hospital

On the three occasions I have had to attend this hospital, the first time when my husband passed away, the second when I was injured in a car accident and the third when my aunt was suffering during the last stages of cancer, the so-called 'care' was appalling. The staff were cold and heartless, and completely indifferent to the suffering of their patients. I was not informed of my husband's death until after I had waited for more than an hour in the A&E reception area, and that too in a way that was incredibly insensitive. They also said they had lost my husband's belongings when I asked for them. A man was left face-down in his own vomit for over half an hour, despite three members of staff and a security guard being present. My aunt was left writhing in agony in a wheelchair for two hours before being seen. No painkillers or even sympathy were offered to her. This place reminds me of a Victorian-era lunatic asylum rather than a place of healing, and I will definitely not recommend it to anyone. In fact, my advice would be to endure the pain for a little longer and find an alternative hospital.

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Response from Northwick Park Hospital

We were sorry to learn of your experiences. Your feedback will be passed on to the relevant managers. If you would like to raise your concerns with the Trust formally you can do so via email to nwlh-tr.patientrelations@nhs.net or in writing to the Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ.

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