"Hospital Feedback"

About: Queen's Hospital (Romford)

I have been home around a month now and I would like to take this delayed opportunity to say a very big thank you to both hospitals. Southend University Hospital and Queens University Hospital. I address my thanks to every member of staff who was involved in my care. By this I would like to include all of the cleaning staff and the friendly ladies who brought my coffee and tea! I have personally worked overseas for many years in teams large and small in a very different business. However I would say that as teams of people I would have to go a very long way to beat the excellent level of customer service and care your teams provide. Please note that I use the word customer and not patient. I have never actually been treated in a UK hospital until my recent visit. Whilst I understand that nothing is ever perfect, those who moan loud might do well to visit some of the medical treatment centres I have been to overseas with customers and friends that have required access to medical services. At this time and in my view there is no comparison between the professional and caring way that staff discharged their duties in both hospitals. It is perhaps unfortunate that their positive attitude is not reflected more throughout society. All of the staff that I came into contact was kind and generous with their time whilst trying under a great deal of pressure to get the job done. As for me my brain drain seems to be doing the job and my head is a much happier place to be right now. I will be coming back to Queens for phase 2 when hopefully the fantastic team will be able to remove the cyst and do a bit of re wiring as well My best wishes to everyone for 2014

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Response from Queen's Hospital

Thank you ever so much for your comment. It’s always wonderful to hear the positive experiences our patients have in our hospitals. I’m glad this was the case for you when you stayed on our Neurosurgery ward. I will pass on your comments and I’m sure the team will enjoy reading them as much as I did. Yours sincerely, Stephen Burgess Medical Director

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