"Staff at cancer reception"

About: Worthing Hospital

Arriving at reception you are greeted with a sign that says no badges left but there are spaces outside for three cars after I complaint A miracle I was given a slip of paper which allowed me to park a complaint before I got it The receptionist are a law to there selves

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Story from NHS Choices


Response from Worthing Hospital

Thank you for taking the time to leave this feedback. We are very sorry to hear of the difficulties you have experienced with parking at our hospital. We appreciate that it is very frustrating to encounter such problems when you are attending for appointments. Our parking manager has been working very hard to improve arrangements for this clinic and has put in place a new process to try to address the problems that patients and relatives have been facing. We have also been working with the reception staff to try to ensure that this is working effectively. We hope that your experience in future will be much improved. The NHS Choices website is anonymous, and your details are not shared directly with the Trust. We would be very happy to talk with you further about your concerns. If you would like to do so we would encourage you to contact the Trust directly. You can do this by visiting our website www.westernsussexhospitals.nhs.uk/contacts/pals/, calling our PALS department on 01903 285032 or emailing us at PALSWorthing@wsht.nhs.uk

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