"No blankets for the elderly."

About: Royal Blackburn Hospital

My 91 year old mother in law was move from the medical assessment ward at midnight to ward 18. To a bare bed....no blankets. When she told the nurses that she couldn't sleep because she was shivering with cold she was told that they didn't have any. 91 years old and her second heart attack and shivering on a barer bed. disgraceful. I have written to my MP because exactly the same thing happened to an 80 friend of mine who went in for a knee operation 18 months ago. she had no pillow either. Nothing has improved.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our Cardiology service, and thank-you for taking the time to do so. I will make sure your concerns are passed onto the team and have already mentioned the lack of bedding to our linen manager. I am very sorry to hear that your recent experience with us when accompanying your mother wasn't what you expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team we would really value this so that we can try to improve care for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. If you would like to discuss further any concerns you may have about our services please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further Once again many thanks for commenting, and apologies for the time it has taken to respond

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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