"You would not treat an animal like this."

About: Royal Berkshire Hospital

I don't know where to start. O:nce at A/E at Royal Berkshire Hospital. a major achievement in itself after an unbelievable dignosis of a tummy bug and see your GP tomorrow for a 20 yr old with a total colectomy in Marchand j pouch reversal 8 weeks ago. Luckily her partner just put here in the car and went staright to A/E. Unfortunately she was discharged (just a poor decision but really no-ones fault). Throughout day got worse. 111 again To phone GP who the patient and the family who was speechless that she had been discharged and told me to phone 999 and get her back to A/E. A/E was stacking. I was sent to book her in while she was taken off to be cared for. Well that is what you think is happening. There was no care. when I finally broke down in tears and asked to see her a very kind sister sent me in. She was abandoned on a trolley.No pain relief at all. Eventually a nurse seems to realise she needs some pain relief. How long does it take to get pain relief. But comes back with something she is allergic to! Thank goodness I was there or they would have given it to her as she was so distressed and not with it. So off they go again for the right stuff! Then we get moved to a single room. No chairs, no sink, no bin. Luckily there were vomit bowls and tissues. And still no adequate pain relief. EWventually saw Dr who seemed to think that just because she has multiple allergies that was why they were having problems with pain relief. They had lost her notes from the morning admission so we had to start all over again with the history.I threaten to call the crisis team and amazingly and thnkfully a surgical registrar arrived. who got it, Get the pain under control then you can examine the patient. No IV fluids despite a cannula and me saying she has had nothing to drink all day 10 hours gone by now and vomiting. So now the patient has a severe headache caused by dehydration. The working diagnosis is a bowel obstruction / twisted bowel. Finally agreed she needed a morphine patient controlled pump. But she was about to breach the 4 hr target so up to the ward and they can do it. On the ward they are expecting her to come with the PCA. So yet more delay and now the IV Morphine given in A/E has worn off and I have gone home thinking she was safe and being cared for. How wrong I was. She is left very distressed alone in severe pain and the nurses are not listening. And everytime you try and question and challenge and explain as rationally as possible we are made to feel like trouble makers. And what do I do for a living??? I am a Senior Manager in the NHS. I have a nursing background. And I am ashamed to be part of this NHS which allows human beings to be treated worse than we would treat a dog. And will I get any response from this? I doubt it. And if I do will it make any difference? I am sure the answer will be no.

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Response from Royal Berkshire Hospital

Please accept our sincere apologies for your experience in the Emergency Department during your relative/friend's recent visit. This is not the level of care we strive to deliver so we would really appreciate it if you could contact the Matron for Urgent Care - Brenda Morton Matron Urgent to discuss this further. She can be contacted on 0118 322 8088.

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