"Visit to A and E"

About: Royal Surrey County Hospital

I visited A and E at about 5 pm on 13 February with an injury to my elbow following a fall. I was seen within 15 minutes by a nurse (sorry I did not get her hame) who arranged for an x-ray and and afterwards paid great attention to explaining the result. Everything was completed within an hour and I left with clear instructions and very reassured. I should like to thank her for her care.

Story from NHS Choices

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Response from Royal Surrey County Hospital

Many thanks for taking the time to write and share your feedback with us. Communication with patients is paramount and we are happy to hear that the nurse explained your diagnosis thoroughly and clearly. We will ensure that your kind words get passed on to our A&E matron to disseminate with her team. Best wishes, Royal Surrey County Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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