"A&e and mental health"

About: Stoke Mandeville Hospital

I suffer from depression and at times get very low. I phoned 111 and they sent a paramedic who was lovely and treated me with respect and care. I had to wait a long time in a&e as there was only one triage nurse! She was so busy and rushing about all over the place, yet took the time to talk to me, and was patient and concerned. I wish I could thank her personally for making my visit less scary. A lot of nurses ignored me, and looked at me with disgust, but she was so nice she made me cry. Thank you to this particular nurse.

Story from NHS Choices

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Response from Stoke Mandeville Hospital

Thank you very much for taking the time to comment. We are very pleased to read that you were happy with the care provided to you, especially by our triage nurse, when you visited Stoke Mandeville hospital. We strive to provide safe and compassionate care to all of our patients and it is good to read that she made your experience a positive one. We are really sorry to read that you did not feel this level of care throughout your experience however and, if you haven't done so already, please can you contact our Patient Advice and Liaison Service (PALS) so that we can discuss the matter in more detail and take any action required. PALS are contactable on 01296 316042 or pals@buckshealthcare.nhs.uk Our staff really welcome feedback and we will ensure your kind words are passed on to the nurse via the team. Kind regards

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