"How I was spoken to"
About: Ayr Hospital / Respiratory Medicine Ayr Hospital Respiratory Medicine KA6 6DX
Posted by WD6 (as ),
I received a letter to attend an appointment at the respiratory clinic at Heathfield clinic in Ayr. After speaking with my GP I was encouraged to attend.
The member of staff who dealt with me there was so rude. Every time I tried to speak they just talked over me. They didn’t seem interested in my point of view or what I had to say. I am in my 60s and I don’t need to be treated like that.
My sats were low, the member of staff knew that as they had just tested them. I was still having breathing difficulties when I left so I went back to ask if there was any possibility of oxygen. I was told that it was a clinic, not a hospital!
I ended up in hospital the next day.
It’s a great thing to have these clinics but I was incensed that someone, especially a nurse, felt they could speak to me in this way. Their attitude was very disconcerting and I couldn’t believe it.
I would be concerned that if this member of staff spoke to me like this that they might speak to others in the same way.