"Terrible experience!"

About: Manor Hospital

I was referred to Ward 23 in the early part of January 2014 from my GP having been prescribed two weeks of antibiotics for a Bartholin's cyst. On arrival the first problem I experienced was there was blood smudged on the floor of the examination room. On my concern, the nurse did clean up but I am sure all rooms should be cleaned in between patients. The senior register prescribed antibiotics (2 types) and told me there was no correlation of this cyst with another problem I was having. A week later another senior register saw me and said I had an abscess not a Bartholins cyst. Again I asked if there was a correlation between another problem i was having he said definitley not. He gave me another two types of antibiotics and said was no option for surgery. Having taking antibiotics for the 4th week I went back with the same problem. Another senior registrar saw me and said I needed intravenous antibiotics and he said no one would do surgery and he would keep giving antibiotics. I asked if there was again any association with another problem I was having and if they should do more tests he said no. Just to add, each time my previous notes were not availiable and they kept asking what antibiotics I had been given previous week. Also the medical student who gave me intravenous antibiotics did not wash her hands or use gloves which I complained about. Finally whilst i was getting changed some other nurse walked in with the plumber ( a male) who needed to check the sink without knocking! In the end I went back to my consultant at New cross who did an Ultrasound and diagnosed there was a correlation between abscess and pain at the back. He operated straight away. I am not impressed with the doctors here - if they can't find an answer to a problem they should refer to a consultant and not play a guessing game and if needed do more tests and not ignore what patient is saying! Never come back here again. There is a lot you need to sort out in this department from basic cleaning to managment of patient.

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Response from Manor Hospital

Please accept my sincere apologises for your recent experience on Ward 23. However, if could provide further details the clinical director Mrs. Reddy should be able to comment on the management of your presenting condition and the plan made. Mrs Reddy is available through the switchboard on 01922 721172, thank you very much for taking the time to write to us.

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