"Assessment in Minor Injuries"

About: Northern General Hospital

The paramedic and ambulance crew were brilliant. However, the assessing nurse in the minor injuries of A&E was very unpleasant. I was brought to the Hospital because the paramedic thought it was the best thing for me only to be almost scolded by the nurse for wasting his time and was let go home in 10 minutes without any help. After all, I don't think the paramedic would call for an ambulance if he didn't think it was necessary. I continued to struggle through the rest of that day but I told my family not to call for help again because it seems that if you are not worthy of this hospital's attention.

Story from NHS Choices

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Response from Northern General Hospital

Thank you for letting us have your feedback on your recent visit to A&E and I am sorry you were not happy with the care you received. If you would like us to look into your concerns further please contact our Patient Services Team on 0114 271 2400 or pst@sth.nhs.uk and they will take further details.

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