"My mother is giving up on living "

About: Pilgrim Hospital / Accident and emergency Pilgrim Hospital / Trauma and orthopaedics

(as a relative),

My 89 year old mother attended the A&E in January with a UTI, while being moved by two nurses from a trolley to a bed her left arm was broken. My mother is left handed. My mother was operated on and put in plaster from her shoulder to her finger tips. After discharge she had to go to a care home because she is unable to do anything.

She now has an infection in her arm which has resulted in being back in hospital. They are going to operate on my mother and her left arm is going to be amputated. My mother lived alone before this incident and is now in a lot of pain, has lost all her confidence and is in a very poor state.

She is giving up on living. No one from the A&E or hospital has contacted her to apologise or anything.

I thought hospitals were a place you went to get better not to come home in a worse state.

It would be nice for an investigation to ensure no other elderly person goes through the same as my mum.

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Response from United Lincolnshire Hospitals NHS Trust

The Nursing and Medical Team within the Emergency Department would like to offer their heartfelt condolences for your mother’s experience, whilst in our care at Pilgrim hospital.

The incident is being fully investigated and the Deputy Director of Operations at Pilgrim Hospital would be very grateful if the family were able to meet, to offer apologies in person, and to explain the outcomes of the on-going investigation.

Our PALS service will be in contact imminently, to offer a date to meet with you and your family at your earliest convenience. The contact number is 01205 446244.

Helen Callaghan

Nurse Consultant, Emgergency Department, Pilgrim Hospital

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Update posted by Morgaan (a relative)

I have contacted PALS to see if a meeting has been arranged and very unhelpful. I have been informed I will be contacted by A&E matron. Waiting for call

Even PALS have not enquired how my mum is doing.

Response from United Lincolnshire Hospitals NHS Trust

Thank you for your response. I will confirm with you later today our meeting planned for the 5th of March so that I can discuss these issues with you personally

Many Thanks

Matron Michael Brunton

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