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Attended out patient appointment

Story from nhs.uk

"Attended out patient appointment"

About: John Radcliffe Hospital

Was given earlier appointment Did not see who my GP requested because the appointment was brought forward Did not see the person who on the phone they said I would see Saw a registrar instead Felt like I was wasting their time Not empathetic Spoken to in a manner as if I was stupid did not address what the GP had specifically asked for ,went over same old ground which is not what appointment. was for Walked out as felt it was a complete waste of time and as a health professional disgusted with consultation Left in tears Very bad experience not what you need when you are clearly unwell. When I asked for PALS leaflet receptionist had never heard of them didn't even know what/who they are.?

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Responses

Response from John Radcliffe Hospital 10 years ago
John Radcliffe Hospital

Submitted on 20/02/2014 at 10:10
Published on nhs.uk on 21/02/2014 at 03:00

I am very sorry that your appointment was not to the standard you could expect and that it upset you. We would be more than happy to investigate the issues you have raised and provide you with a response. Please do not hesitate to contact the Complaints department on 01865 221728 or at complaints@ouh.nhs.uk and a member of the team will discuss the complaint process with you. Alternatively you can contact the PALS office on 01865 221473 or at PALSJR@ouh.nhs.uk.

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