"unconcious daughter"

About: Blackpool Victoria Hospital

I had to visit a&e with my daughter (age 7), who had fallen down the stairs and became unconscious, I phoned 999 for an ambulance which took 45mins to arrive, when we got to hospital we had to wait in a corridor for 15mins then taken to a cubical where her heart rate and temp was taken, then we was left again for another half an hour, then we were moved again to another waiting room, which we were left again for another half an hour. Once a doctor finally came to get us, my daughters ears were looked in and we were allowed to leave, I have only lived in blackpool for a few months and can't believe the service of this hospital, the hospital in oxford (John Radcliffe) would never treat any patient in this way. I am a mum of 5 with baby number 6 due in july and there will be noway I am having my baby at this hospital..

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Response from Blackpool Victoria Hospital

Thank you for your feedback. I am very sorry you feel that the Trust has let you down. I will ensure that a copy of your feedback is shared with the Matron in the Emergency department. If you wish to, you can contact the Trust patient relations department on 01253 655589, they will be able to register any concerns and ensure that they are fully investigated. Best Wishes Andrea

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