"Excellent care from staff as day patient on..."

About: Queen's Medical Centre

I was admitted onto the Ambulatory Care ward on Monday 16th September following a GP's referral due to high blood pressure and symptoms of hyperthyroidism. The ensuing 6 hours of investigation on the Ambulatory ward, including blood tests, ECGs, Ultrasound and consultations were stressful for me, given that I was unaware at that point as to the exact nature of the problem, however the kindness shown to me by all of the staff I encountered made this experience so much more bearable. Of a practical nature I must point out that I was impressed with the information that greeted me when I came onto the ward, this was a flow chart that explained the process that I had just entered, with an indication of how long it was likely to take before I would get things like blood results etc. A simple step but so much better than in previous experiences in these places where you just sit and sit and sit waiting for ever with no explaination as to what is happening! When I explained to the Senior Nurse Practitioner how phobic I am about hospitals, she couldn't have been any kinder, little touches like a thumbs up sign when results were passed to her rather than me having to go into a room to hear news that might not be positive, made all of the difference to my experience. It was clear that there is a good comraderie between the nursing and doctor team on this ward and this was a pleasure to see. All in all I would highly recommend the Ambulatory Ward of QMC and would like, in particular, to thank the senior nurse practitioner, the doctor and all of the reception and nursing team.

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Response from Nottingham University Hospitals NHS Trust

Thank you for sharing your experience with us, we are glad to hear it was a positive one. We will be sure to pass your kind words and thanks on to all our colleagues on the ambulatory care ward, particularly those you mentioned.

We were very glad to read that you found the patient information charting your progress on the ward helpful and informative: listening to, informing and communicating with patients is part of our shared values and many of our staff suggest and implement initiatives such as this to keep patients well informed on their journey through our hospital. We will make sure the ward know how effective this information was in your case – it may be something which can be done on other wards and in other departments in future, as well.

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