"Cardiac clinic"

About: Croydon University Hospital

I had an appointment at the cardiac clinic (first floor, purple zone) and was completely shocked by the experience. Not good for a cardiac patient. The waiting room was over-flowing and a number of people, who looked quite frail, were propping themselves up against walls. No effort appeared to be made to provide them with seats. One lady removed herself to the smaller waiting area by reception and I promised I would call her if her name was asked for. Combined with the state of the waiting area and clinic rooms - peeling paintwork, cardboard boxes left on cabinets etc. it was hardly the right environment to be in and almost designed to raise blood pressure and heart rate! I certainly felt extremely uncomfortable and, had the waiting time been any longer, (fortunately, less than half an hour) I would have left. On the positive side, the doctor I met was absolutely friendly and professional.

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Response from Croydon University Hospital

Thank you for getting in touch with us about your recent experience. We’re very pleased that you had a good experience of care from our cardiology staff and we have passed on your comments. We have also passed on your comments to our Director of Estates and Facilities. We are in the process of updating our Estates strategy and we will make sure that the issue that you raise about the waiting area is considered when we are planning our refurbishment and maintenance work. If you would like to speak to someone personally about your experience, you can contact our PALS team on 020 8401 3210 or at talktous@croydonhealth.nhs.uk.

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