" I was treated extremely well at the pacemaker clinic"

About: Crosshouse Hospital / Cardiology

(as the patient),

I recently had an appointment at the pacemaker clinic and I have to say they were absolutely first class. I was treated extremely well. I was seen early – before my allotted time, it was very quick and efficient.

I had arranged to meet my wife in the cafeteria after she had parked the car and my appointment was over – the clinic was so quick I was in the cafeteria before she had parked the car.

I also get treatment from the Stewarton Health Centre and I’d like to tell you they are absolutely fantastic also.

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Response from Kate MacDonald, Business Manager, Nurse Directorate, NHS Ayrshire and Arran, NHS Ayrshire and Arran

picture of Kate MacDonald

Dear Piper491

What a lovely posting for me to read and pass on to my colleagues.

I am delighted to hear that your appointment at the pacemaker clinic went so well in fact was "first class", what a tribute to our staff there.

I will be sending your posting onto our Health Care Manager who covers the Pacemaker Clinic and they will then send this to the Clinic team, they will be really encouraged by it.

I am sure your wife was surprised to see you in the cafeteria, waiting on her! More time for a cuppa and a treat.

I will also be passing on your story to the Practice Manager at Stewarton Health Centre.

Thank you for taking the time to let us know about your experience, we really appreciate it.

Kind regards


Kate Macdonald

Patient Opinion Coordinator

NHS Ayrshire and Arran

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