"Ambulance crew and A&E department were excellent"

About: Cheltenham General Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

Whilst out on a walk my husband started to get pains in his chest, it felt as if his chest was being squeezed. When we got home I called 999 for an ambulance, it came within 3-4 minutes and took us to the Cheltenham A&E department. During this time the pain had moved and was now into his stomach, an examination showed that he was having problems with his gall bladder and not his heart as I had feared.

The staff in the A&E department were excellent as were Vicky and Bob, the ambulance crew who took us to the hospital. They were both very friendly and chatty and stopped me from worrying. Vicky in particular was very efficient.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Iceberg616

Thank you for taking the time to share your experience. I hope your husband is recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients, and their families, when they need us most.

I would very much like to be able to pass your thanks onto the ambulance crew, Vicky and Bob, who I am sure will appreciate your kind comments. In order to do this I will need to know the date of the incident, and the address that the ambulance attended. Could you please contact me, at your convenience, at laura.martin@swast.nhs.uk?

Kind regards


  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story