"Excellent patient centred care on ward 11 surgical..."

About: Royal Preston Hospital

I have been a service provider for the NHS for 32 years, and unfortunately I was seriously ill about 3 months ago and was treated at Royal Preston Hospital. I guess you can say that I'm an "expert secret shopper" as I know what is to be expected I have nothing but praise for all the staff on the surgical unit. This includes medical, nursing, paramedical, and housekeeping. All my expectations were met. Being a patient is very difficult and credit to the staff for looking after all the patients so well. Thank you and congratulations Ward 11, Royal Preston Hospital, I can see why you have won Beacon awards, as you display an equal regard for science and caring. This I think emanates from the Leadership of the Consultants and the Sisters on the ward.

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Response from Royal Preston Hospital

Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we’re getting things right so we can share good practice across all of our services.

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