"Not pleased before we've even got there!"

I organize my 84 yr old father's appointments and accompany him on each one. He has a new appointment at Ward M2 soon. Where is M2? No directions and we all know it's a big place! Tried to help myself by looking on website..Nothing. Letter says bring "all" your medications! Dad has all his meds ready to take with him and I eventually learn it means..."Bring any meds you need to take on the day"! And the worst one....Wrong phone number on the appointment letter, blooming answerphone! A couple of hours I won't get back again, including half an hour to cool down after being bounced around by the main switchboard and learning I had the number for the breast treatment department's answer phone. Eventually when I did get speak to the right person then she was very good and resolved my few simple enquiries very well! I am an experienced Logistics Manager and also went on the net to try as best to sort this myself......If it was tough for me...???