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Nobody knows what is happening

Posted By North860

"Nobody knows what is happening"

About: Telford referral and quality service (TRAQS)

(as the patient),

Rubbish.

First GP forgot to refer me. After a couple of months of me contacting, he then realised that I needed a referral.

After that, nobody knows what is happening. Pathetic.

Sorry!

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 16/02/2014 at 09:29
Published on Care Opinion at 12:13

Thank you for your feedback.

I am, of course, unable to comment on any delay in which your referral was dealt with by your GP Practice.

It is always disappointing to read when a patient's referral has not gone as well as they had hoped. As all feedback is anonymous I am unable to look into your specific referral; however if you would like to contact me on 01952 580441 I would be happy to look into the steps taken in processing your referral.TRAQS tries to ensure that once a referral has been received from the GP it completes the process by contacting the patient within 5 working days. You don't comment on whether you have been contacted by TRAQS, so I am assuming you have and you are currently on a waiting list. If your referral is to a clinic that is experiencing lengthy delays unfortunately this is outside of TRAQS control.

I do hope that you contact TRAQS so that we can clarify your position.

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