"2 3/4 hour wait area 4 fracture outpatients clinc"

2 3/4 hour wait - area 4 fracture outpatients clinic what a shambles only person(staff) interested in the plight of waiting patients for these prearranged appointments was a sister even PALS was not interested when it was brought to their attention - they refused to send down anyone to sort it or help in any way other than phone one of the nurses and where was the consultant again - no where to be seen - it was left to his juniors and put- upon nurses bring your lunch, drinks, good book,etc etc and medication because you will need them if you are a patient or carer help surely someone can sort this persistent problem

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very disappointed to hear about your experiences of the Fracture Clinic. Your feedback has been forwarded to the Matron for the department. The Matron is very keen to hear more about your experience and would welcome the opportunity to discuss it further. If you would like to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will make the necessary arrangements. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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