"Car Parking Outrage & Booking-in a Shamble at..."
About: Sunderland Royal Hospital Sunderland Royal Hospital Sunderland SR4 7TP
Posted via NHS Choices
My 93 yr old disabled Mam arrived by car at the Chester Rd Wing with a serious condition. The car was registered as instructed and her blue badge was correctly displayed. She had no memory of having been to this Sunderland hospital before. The numbering of area was confused and not in sequence and we had to go through three sets of registering to get to the Consultant. We were up and down the corridors for 15 mins and nearly missed our appointment time. What a shambles. They had no paper or screen notes at the appointment on my mother's recent hospital stay and so we had to go through it all again. It was like groundhog day. Two weeks later I got a £70 parking charge notice for supposedly parking incorrectly on "private land". Choose and Book? Don't choose here and book elsewhere. The department visited (Dermatology) isn't even on their drop-down list.