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Exceeding customer service

Story from nhs.uk

"Exceeding customer service"

About: Hinchingbrooke Hospital

I have just been speaking to a receptionist from the main reception. She has been so helpful. She has gone out of her way to help me today with a request for a patient. A friendly and caring member of staff, who has gone past her duties and role to help me. Staff like them are hard to find. Thank you. From Jema

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Responses

Response from Hinchingbrooke Hospital 9 years ago
Hinchingbrooke Hospital

Submitted on 19/05/2014 at 13:50
Published on nhs.uk on 20/05/2014 at 04:00

Many thanks for sharing your positive experience of contacting Hinchingbrooke Health Care NHS Trust. Your comments are extremely valauble and welcomed by our staff. We will make sure that your feedback is shared with staff in our Reception area. Should you have anything further that you would like to discuss, please do not hesitate to speak to a member of our Patient Advice and Liaison Service who will be more than happy to assist - they can be contacted on 01480 428964 or by email hch-tr.pals@nhs.net

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