"Left dreading my return"

Staffing I was surprised that the reception queue was so long, I waited 23 minutes to reach the front. There were people much less able to stand than I. I was seen promptly by the radiographers for my radiotherapy planning . Communication I was seen by a young woman whom I assume was a student. The students explanations were very poor, she was friendly enough, not rude just unclear in her communication. I was not told she was a student until half way through the procedure and this obviously took longer than normal and left me with discomfort. I also believe it would have been better to supervise her patient contact. However I was shocked at how little was done as the letter I received said I could expect to be there half a day. This caused problems with transport provision. Hygiene/Maintenence My "consultation/chat" was done at a desk in a corridor covered with buckets and bowls with dirty rain water in. Best bit was the man in the post room selling car park tokens, actually spoke to me like a normal human being and knew what he was doing.