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visitors

Story from nhs.uk

"visitors"

About: Airedale General Hospital

Visitors restricted to 2 it clearly states but not enforced. Visiting my husband who is very ill in a 4 bed bay. I was amazed that one bed had 7 visitors and another 4 including two toddlers. On another occasion it was 3 toddlers and 4 adults at one bed four adults and 1 small child at another. My husband was distressed by the noise and at times the crying of the toddlers. Not once did any of the staff ask any of them to leave. Surely infection risks alone to vunerable patients besides the distress should mean this rule is enforced

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Responses

Response from Airedale General Hospital 10 years ago
Airedale General Hospital

Submitted on 12/02/2014 at 13:04
Published on nhs.uk on 13/02/2014 at 03:00

We are sorry that your husband has been distressed by noise from visitors to the ward. Nursing staff do endeavour to observe and control the number of visitors at the patient’s bedside in the interests of patient safety: fire risk and infection prevention, and to promote a peaceful and calm environment for patients to rest and recuperate. At times special exceptions do have to made and the aim is to minimise disruption to other patients whilst respecting the spiritual and psychological needs of individuals. If your husband is still an inpatient, please ask to speak to the Matron to discuss further if necessary.

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